No longer a side effect!
A few months back we were be exhibiting at IHTF, a forum for hoteliers to talk about the technology that enable services at their Hotels.
Overwhelmingly the products on offer had focus on the ‘rooms’ business and geared toward guests being able to take maximum benefit from the guests STAY at the hotel.
We believe that there is a big investment at the hotel that remains relatively untapped. The hotel restaurant, until recently, has been seen as just a side effect of the hotel stay. In many cases the investment and emphasis was lacking in that the outlet is seen as just a convenience and has quality and service below that of ‘dedicated’ restaurants just outside the hotel.